We use Fedex to ship domestically and US Postal Service internationally. USA shipping costs are 10% (minimum $8.95); Canada 15% (minimum $25); Int'l 25% (minimum $60).
Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import.
We have a great deal of experience with international shipping and based on our experience we do our best to put the appropriate text in for your country to minimize the likelihood that you will incur inappropriate fees but ultimately the decision is up to your country.
CDs, downloads, and pre-owned kits are not returnable.
All returns must have a ShillerLearning-issued RA (return authorization) number. If you ship product back without an RA # you will be charged a 25% restocking fee (minimum $25) plus any additional shipping charges we incur to get the product where it belongs. For this reason, please call 888-556-MATH to get your RA # and return address before shipping back product. For kits, returns are accepted within 30 days of original ship date unless the sale was final (for example, specialty orders or pre-owned kits); a 25% restocking fee applies to all non-kit items. Phone support, downloads, online-only products including download kits and SAT Prep, and audio CDs are non-refundable. If any portion of the returned product is damaged we reserve the right to assess an additional charge but we will not assess a charge for your normal use of the product. Shipping is your responsibility both ways; we do not refund shipping charges. If you purchase a kit and download one or more lesson books we can accept a return on that kit minus the cost of the download kit.
We appreciate your business!